FAQ / Help Center
Press On Nails are Reuseable
Certainly! Our handcrafted nails aren't just a one-time affair. Infused with LavlaโNail Labโs signature blend of quality and originality, our press-on nails are made for the modern muse who values both style and sustainability.
With mindful application and gentle removal, these wearable jewels can be worn multiple times โ making every outfit an encore of elegance.
Experience beauty, reimagined and reusable, with Lavla. โป๏ธ
Handmade Notice | Read before you buy
Every set is handmade with care, so there may be tiny variations or minor imperfections โ thatโs what makes each one unique.
Photos may be taken under good lighting or with filters; actual colors may vary slightly in real life.
Free Shipping
๐ Malaysia
- West Malaysia: Free shipping with 2 pairs & above
- Sabah & Sarawak: Free shipping with 2 pairs & above
โ๏ธ Singapore - Free shipping with min. purchase SGD60 / RM200
โ๏ธ Australia - Free shipping with min. purchase AUD100 / RM400
๐ No promo code needed โ applied automatically at checkout!
Delivery Period
We ship all items within 24 hours (MonโSat, excluding public holidays).
- ๐ฆ West Malaysia: 1โ3 business days
- โ๏ธ East Malaysia (Sabah & Sarawak): 4โ7 business days
- ๐ฆ Singapore: 4โ7 business days
๐ International Orders: 7โ14 business days (depending on destination & courier service)
โณ Shipping times may vary slightly depending on your location.
๐ Questions?
You can reach us anytime:
ใปEmail: lavlalab.official@gmail.com
ใปWhatsApp: Click here to chat
๐ International Orders & Customs
International shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Please contact your local customs office for specific details regarding duties and regulations in your region.
๐ต Currency & Payment
For your convenience, all prices on our store are displayed in your local currency so that you can easily browse and shop without worrying about conversions.
At checkout, the final payment will be processed in MYR (Malaysian Ringgit) or another currency depending on the payment method selected.
You can pay securely with Visa / MasterCard, as well as PayPal and other supported options. All payments are processed through trusted payment gateways to ensure your information is safe and protected.
๐ฆ Shipping Policy
At LavlaโNail Lab, we want your order to reach you quickly and safely โ please take a moment to review our shipping policy below:
๐ Delivery Address
Please note that once an order is placed, the delivery address cannot be changed.
Kindly double-check your shipping details before confirming your order.
We are not responsible for packages delivered to an incorrect address provided by the customer.
๐ฆ Lost or Stolen Packages
We are not responsible for lost or stolen packages.
If your tracking shows 'delivered' but you havenโt received your order, please contact us and weโll do our best to assist in tracking it down.
Reach out to us โ weโll be happy to help!
๐ Returns & Exchanges
๐ Return & Exchange Policy
Hygiene Notice
For hygiene reasons, we are unable to process exchanges or refunds for cases where you simply change your mind or wish to request a different style or size.
๐ Please review your order carefully and refer to our Size Guide before completing your purchase.
โจ 3-Day Exchange (Unused Items Only โ Malaysia & Singapore Orders)
- Eligible within 3 days of delivery.
- Item must be unused, unopened, and in original packaging.
- Return shipping costs are borne by the customer.
- Replacement shipping from Lavla Lab will be covered by us.
- Exchanges are only valid for the same design or items of equal value.
- Sale and discounted items are not eligible.
โ ๏ธ International Orders: Due to customs, logistics, and hygiene restrictions, we are unable to accept exchanges or returns for international orders.
๐ Faulty Items
At Lavla Lab, we take pride in the quality of our handcrafted pieces. If something isnโt right, weโll make it better ๐
- Claims for defective items must be made within 7 days of delivery.
- Please email us with your order number, item number, and clear photo(s) of the issue.
- Once confirmed defective, we will arrange a replacement or refund, depending on availability.
๐ฉ If you have any questions, feel free to reach out โ weโre here to support you every step of the way.