Refund policy
Returns & Exchanges
For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.
We kindly advise you to thoroughly review your order and choose your size according to our [Size Guide] before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
🔄 3-Day Exchange (Unused Items Only)
To give you peace of mind, Lavla Lab offers a 3-day exchange policy for items that are unused, unopened, and in their original packaging.
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Return shipping costs are borne by the customer.
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Replacement shipping from Lavla Lab will be covered by us (one-time only).
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Exchanges are eligible for the same design or equal value item.
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Sale, discounted items, and opened packages are not eligible.
❌ Items Not Eligible
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Any item that has been opened or used.
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Sale or discounted items.
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Custom orders or special promotions.
🛠 Faulty Items
At Lavla Lab, we stand by the quality of our handcrafted pieces — but if something isn’t right, we’re here to make it better. 💅
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Claims for defective items must be made within 7 days of delivery.
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If you believe you’ve received a defective product, please WhatsApp or email us with your order number, item number, and a clear photo of the item in question.
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Once our team confirms the item is defective, we’ll be happy to offer you a replacement or a refund, depending on availability.
💌 If you have any questions or need help, don’t hesitate to reach out — we’re here to support you every step of the way.